Terms and Conditions

The owner of the website and the domain www.benton.si (hereinafter: the website) is Salon klavirjev Benton d.o.o., Prešernova 9, 1234 Mengeš; Company Registration Number 5434297000 (hereinafter: Benton).

These Terms and Conditions govern the rights and obligations between Benton d.o.o. and customers in the purchase of goods and services, whether made through the website, remotely (phone, email, order form), or in person at the company’s premises.

By using the website, placing an order, or making a purchase at the company’s premises, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.

If you, as a visitor to the website, do not agree with these Terms and Conditions, please do not use the website.

Benton reserves the right to change these Terms and Conditions at any time without prior notice by publishing the new version on the website.

These Terms and Conditions apply to the entire website and all its individual parts, such as sections and subpages, unless explicitly stated otherwise for a specific part.

Basic Company Information – Salon klavirjev Benton d.o.o.

Full Legal Name: BENTON prodaja in servis glasbil d.o.o.
Address: Prešernova 9, 1234 Mengeš
Company Registration Number: 5434297000
VAT Number: 74599372
VAT Payer: YES
Court Registration: District Court of Ljubljana, Registration Date: 12.12.1990; SRG: 10957100
Registration in AJPES: 12.12.1990
NACE Code: G47.590 – Retail trade in specialized stores with furniture, lighting, and other household items not elsewhere classified
Number of Employees: 5–9
Representatives: Jožef Benda, Director; Ivanka Benda, Director

Website Content

Notices, posts, articles, publications, texts, and other content published on the website (hereinafter: content) are intended to provide useful and practical information about pianos, upright pianos, and digital pianos to customers and other visitors (hereinafter: users). Benton makes its best efforts to ensure the accuracy and correctness of this information and content.

All product descriptions and photos originate (unless otherwise stated) directly from the manufacturers. Product descriptions are summarized from manufacturer texts, and Benton cannot be held responsible for them.

Benton reserves the right to modify, add, or remove content on the website without prior notice and is not responsible for any consequences of such changes.

The website may also contain links to other persons’ or organizations’ websites. Benton has no influence over these sites or their content and does not assume any responsibility for the accuracy of the information published there.

Copyright

All content, images, graphics, and other elements on the website are protected by copyright and other forms of intellectual property rights.

Reproduction, distribution, modification, or commercial use of the content without Benton’s prior written consent is prohibited.

Product Availability and Delivery Times

Check product availability and estimated delivery time by contacting Benton at +386 31 630 830 or [email protected]. Ordered goods will be delivered, if possible, within the usual delivery period of 1 to 7 business days from receipt of payment.

If delivery within this period is not possible, we will notify you as soon as possible of a new estimated delivery date. If a product is out of stock, we will inform you of the delivery time after checking with the supplier via email or phone.

If delivery is impossible even within the extended period, you may withdraw from the contract, and we will refund all received payments no later than 14 days after receipt of the withdrawal notice.

Despite maintaining stock data, a product may occasionally appear as available but may not be deliverable within the estimated time. In such cases, the customer will be notified immediately. Benton reserves the right to withdraw from the contract or terminate it, refunding any received payments within 14 days.

Ordered goods remain Benton’s property until full payment is received. Risk of accidental loss or damage transfers to the customer upon delivery.

Before ordering out-of-stock items, please contact us at 031 630 830 or [email protected] to confirm the estimated delivery time.

Payment

Benton issues invoices on durable media with itemized costs. Payment options include:

Prepayment: The customer receives a Quote/Proforma Invoice with all payment details. (The online price applies.)
Cash on delivery: (The online price applies; payment is given to the carrier, who forwards it to the Post Office. Postage fees are applied according to the Post Office rate.)
Credit or debit card: (Online price applies.)
Installments up to 24 months with Diners Club: Only available for in-store purchases; not available for online orders.

Payment methods for the online store apply analogously to in-store purchases unless otherwise specified.

Prices

All prices on the website are in euros and include VAT, except for used items sold on consignment. Prices may change without notice.

All website prices are product prices only and do not include delivery costs.

Prices are valid at the time of order submission. Benton strives for accuracy but cannot guarantee prices are always correct.

Prices displayed on the website apply exclusively to online purchases. In-store prices may differ.

If a product is out of stock, the price may change.

If the price changes during order processing, Benton will:

Notify the customer of the new price, allowing modification, partial or full cancellation, or confirmation of the order without additional cost; or
Offer withdrawal from the purchase with a mutually satisfactory solution.

Images may be symbolic and not reflect the actual product entirely, but they are not misleading.

Pickup and Delivery

Personal Pickup: Only at Salon klavirjev Benton d.o.o., Prešernova 9, 1234 Mengeš, during working hours. You will be notified when the order is ready.
Home Delivery: Shipped via a postal or courier service. If a crane is required, the customer pays directly.

Delivery Costs

Orders over €50: free delivery.
Orders under €50: €5 shipping (including VAT).

Pianos and Upright Pianos: Delivery included to a suitable ground floor location. Extra charges apply for crane or manual transport:

Manual: €150 for the first floor, €100 per additional floor.
Crane: €150–€200 depending on location, paid directly to the provider.

Benton reserves the right to refuse manual transport if the instrument’s weight or delivery conditions pose a disproportionate risk.

Warranty

All products carry a 1-year warranty unless otherwise stated. After expiration, Benton provides service for at least 3 more years.

Warranty requires adherence to instructions and presentation of the invoice.

Service: Original parts are used for servicing instruments for at least 5 years after purchase. Most warranty repairs are performed in-house; otherwise, instruments are sent to authorized services or the manufacturer.

Online Store Purchase Procedure

Add to cart: Select product, choose variations (if applicable), and click “Add to Cart.”
Select delivery method: Free for €50+ purchases. Specify personal pickup in “Order Notes” if desired.
Payment method: Registered users log in; non-registered users fill in required fields. Agree to Terms and Conditions.
Complete purchase: Verify order and delivery address. Confirm by clicking “Buy Now.” Confirmation will be sent by email.

In-Store Purchases

Considered complete when the customer confirms the purchase and receives an invoice. Customers may inspect and test products and receive expert advice.

No right of withdrawal applies to in-store purchases unless required by law or explicitly agreed.

Contract Conclusion

By placing an order or purchasing in-store, the customer accepts these Terms and Conditions. Contract/order data is stored in the system. One copy of the contract (invoice) is provided upon delivery.

Customer data is carefully protected and used exclusively for order processing and improving website operations. Data is not shared with third parties.

Withdrawal from Contract

The 14-day withdrawal period applies only to remote purchases. No withdrawal without reason for in-store purchases.

The withdrawal period begins when:

You take possession of the goods.
You receive the last item of multiple goods.
You receive the last shipment if multiple shipments exist.
You receive the first item if delivery is regular over a period.

Withdrawal is not possible for: custom-made goods, perishable items, sealed audio/video/software after opening, health/hygiene items, mixed goods, digital content started with your consent, batteries/components with removed seals, disposable items, and more as defined by law.

Withdrawal notices can be submitted:

In writing to the company address
By email to [email protected]

Returns

Goods must be returned within 14 days after notice of withdrawal to:

Benton d.o.o., Prešernova 9, 1234 Mengeš

Items must be undamaged, in original packaging, and sent as parcel (not letter). The customer bears return costs.

Exchanges

Notify Benton within 14 days via email or phone. Return the product undamaged in original packaging. New order processing begins upon receipt. Price differences must be settled accordingly.

Refunds

Refunds issued within 14 days of receiving notice of withdrawal, via the same payment method unless otherwise requested. Benton retains the right to withhold until returned goods are received.

Damaged goods due to improper use cannot be refunded. Delivery costs for rejected items will apply.

Material Defects

Benton is responsible for delivering goods free of material defects. Material defects include: lack of normal or agreed features, mismatch with sample/model, etc.

Claim rights must be exercised within 2 months of discovering the defect. Benton is not liable for defects appearing after 2 years from delivery.

Personal Data Protection

Benton respects your privacy and processes personal data in accordance with GDPR. Contact: [email protected].

Data may be collected for: inquiries, advice, sales, service, marketing (with consent), statistical analysis, legal obligations, and contractual purposes.

Users have rights: access, correction, deletion, restriction, data portability, objection, automated decision-making, and complaint submission to the Slovenian Information Commissioner.

Cookies

Benton uses cookies for website functionality. Users may manage cookies via browser settings. Third-party cookies (Google Analytics, Facebook) are used for statistics and marketing.

Changes and Validity

Benton reserves the right to change Terms and Conditions and Privacy Policy at any time without prior notice. Changes take effect upon publication.

This version is valid from 03.01.2026